Video Game World

★★★★★

“This is a rare specialty store dedicated to selling games, consoles, and controllers from all possible generations. I bought a PS3 sometime ago (yes, it works fine) from here. They also accept trade-ins. Don't expect top dollar, but they do offer store credit (with a higher reward) or cash (which will be less than the store credit reward). They also sell official translated Manga (Japanese comics), figurines, and other related merchandise. Those who are fans of retro gaming or are Otakus (fans of Japanese novels, books, animations, and video games) should check this place out.”

★★★★★

“Video game world in general? 10/10 great experience from the minute I walked in. I got greeted I felt like they were my long lost family the way they had me smiling in the store as we talked about anime. Great Pokémon collection here. The pops? Amazing they had everything that I could ever want and needed at a great price too. Concord mills location has officially made me a regular lol”

★★★★★

“always have a good experience here! shout out to the awesome worker who packed up a figure for me yesterday, i was getting it as a suprise for my boyfriend and told them that (he was with me but wondering around the store) i’ve never seen a worker move so fast in my life!! they were on a mission to keep the surprise hidden and even double bagged the figure!! thank you guys :) i looked up the same figure on google, it was a jojos one and it was actually a really good deal here as well!”

★★

“I recently visited Video GameWorld at Concord Mall and had a mixed experience. I picked up some Pokémon cards, but the condition of three cards didn’t match the label. It was graded higher than it should’ve been. While I did receive a discount, I feel like condition accuracy is something they should definitely improve on, especially since they specialize in trading cards. Pricing overall was fair and seemed to follow TCGPlayer trends. That said, it would be nice if they considered price drops or at least factored in other platforms like eBay or PriceCharting to give a fuller view of current values. The employee I interacted with felt a bit off, not rude, but the energy was low and I felt a little rushed. It’s possible they were just having an off day, but customer service could’ve been more welcoming and patient. What really threw me off was the pricing on certain sealed products. For example, the ETB for Destined Rivals was priced at $100, which is well above retail. I get that market prices can be higher and maybe their distro pricing was steep, but it’s odd when other local game stores sell the same product much closer to MSRP. It doesn't sit right with me personally. I’ve included the images of the three cards that were labeled with incorrect conditions. As you can see, the wear and imperfections don't match the stated grade. Just something to be aware of if you're planning to buy singles here.”