Alternate Universes Blue Bell

★★★★★

“We got 2 single packs and a trove of Lorcana fabled and the 2 single packs were opened and tampered with .. I’m extremely disappointed. UPDATE : they were very kind when i went back in and they gave me 4 OP-13 packs for the inconvenience ❤️ thankyou guys ! You rock!! That was very kind of you.”

★★★

“Looks great and always busy, but staff interaction pushed me away. The store is a great-looking spot with a steady events schedule. Exactly the kind of place I wanted to make my occasional hobby stop. I only have about 3 to 4 hours every couple weeks for the hobby, so I drove 30+ minutes (passing other shops) because the venue and events seemed worth the trip. Unfortunately, I’m no longer planning to make that drive. During my last visit one staff member was rude, dismissive, and disrespectful; the staff member cost the store a $300+ sale for having a terrible attitude toward customers and roughly $10 (to match market on a few cards). The interaction was casual enough that I worry it might be the norm. It’s a shame because the space and events are excellent. However, customer service matters, especially when patrons have very limited hobby time and travel eats up a lot of the time you have available. I hope the store makes customer service training part of staff orientation so this great venue can match its community potential. 5 stars otherwise.”

★★

“I’m not a reseller, and I’ve purchased an ETB here before without issue but yesterday I purchased two ETB’s for 220/ea and when I got home, I noticed that the plastic on the back of each one was scratched open. Now, I have no plans to resell these and plan to rip, but if you’re gonna technically open the product on the sly before I pay for sealed product in order to prevent reselling, then that's not sealed product. I also did not SEE them do that, for the record and maybe its on me for not asking to inspect the boxes prior to checkout but I didn’t really think I’d have to. The guy grabbed the two etbs for me and then I met him at the register. I’ve gone to plenty of other card shops in the area and have never had anyone crack the plastic on the product before I paid for it. Just a bit of a bummer if thats really their practice. Everyone there is very helpful and cool and this isn’t an indictment on them as people but more-so of this practice.”

★★

“Store is ok. Went to an OP-13 pre-release event though and the waiting list. Me and a friend were the 1st 2 on the list were there an hour before hand. 2 people came in 5 minutes beforehand and the guy in charge of the list decided to do an "RNG" roll giving the spots to his 2 friends that came in 5 minutes before instead of 1st on the list. Never went back and never will. Ridley AU is much better.”